STORE POLICY

Customer Care

At Matshri, customer satisfaction is our top priority. We are committed to providing reliable support and transparent communication for all orders related to agricultural machinery and spare parts.

📞 Customer Support

Customers may contact us through:

Phone: +91 90193 85755
Email: agenciesmatshri@gmail.com

Support Hours:
Monday to Saturday – 9:00 AM to 6:00 PM
(Sundays & Public Holidays Closed)

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

Images are for reference purposes only.
Slight variations may occur due to manufacturing updates.
Customers are encouraged to confirm compatibility before purchase.

Privacy & Safety

At Matshri, we value your trust and are committed to protecting your personal information.

🔐 Information We Collect

We may collect:

Name
Phone number
Email address
Shipping/Billing address
GST details (for wholesale customers)
Payment information

🛡 How We Use Your Information

Your information is used for:

Processing orders
Shipping and delivery
Customer support
Wholesale verification
Improving website services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

💳 Payment Security

All payments are processed through secure payment gateways.
We do not store your card or banking details on our servers.

🔒 Data Protection

We implement appropriate technical and organizational measures to protect your data against:

Unauthorized access
Alteration
Disclosure
Misuse

📩 Communication

We may contact you regarding:

Order updates
Account verification
Important policy changes

You may opt out of promotional communications at any time.

⚖ Legal Compliance

We comply with applicable Indian laws related to data protection and online commerce.

Payment Methods

• Credit / Debit Cards
• UPI

• Net Banking